Trust & Security
Privacy Policy
This Privacy Policy describes how THELINKAI PRIVATE LIMITED collects, uses, protects, and handles your information across our website, services, and the VCMO enterprise platform.
You retain 100% of your data
Never used to train public AI
We never sell personal data
THELINKAI PRIVATE LIMITED
On this page (Tap to jump)Browse 10 sections
- 01Information We Collect→
- 02How We Use Your Information→
- 03AI Features & Model Privacy→
- 04Information Sharing & Third Parties→
- 05Data Security & Tenant Segregation→
- 06Data Retention & Account Deletion→
- 07Cookies & Tracking Technologies→
- 08International Data Transfers & User Rights→
- 09Changes to this Privacy Policy→
- 10Contact Us & Data Inquiries→
Privacy Policy of THELINKAI PRIVATE LIMITED
This policy applies across THELINKAI PRIVATE LIMITED services, including VCMO (vcmo.thelinkai.com), associated web applications, public websites, and enterprise AI integrations. We treat your company data, sales pipelines, and customer contacts as private, isolated, and confidential.
Information We Collect
Details on the direct, operational, and technical information we collect to provide our services.
We collect information you provide directly to us, such as when you create an account, fill out a form, request a demonstration, subscribe to our newsletter, or contact us for support.
Depending on how you interact with THELINKAI PRIVATE LIMITED and VCMO, this information may include:
- Account & Contact Data: Name, corporate email address, telephone number, job title, company name, and authentication credentials.
- Customer Business Data: Contacts, accounts, sales pipelines, deal notes, proposal documents, and email templates uploaded or synced into your private VCMO workspace.
- Communications & Inquiries: Messages, support tickets, and scheduling inquiries sent via email or web forms.
- Technical & Device Information: IP address, browser type, operating system, referring URLs, access timestamps, and device identifiers collected automatically during your visit.
- Usage Analytics: Aggregated workflow metrics, feature interactions, and platform performance data to maintain system stability.
How We Use Your Information
The specific operational and business purposes for which customer information is processed.
We use the information we collect to provide, maintain, and improve our services, communicate with you, and comply with legal obligations.
Specifically, your information enables us to:
- Provision and secure your organization's dedicated VCMO tenant workspace.
- Process sales pipeline actions, proposal generation requests, and automated marketing workflows initiated by authorized users.
- Deliver customer support, respond to inquiries, and send critical service notices (e.g., security alerts, maintenance schedules).
- Monitor system performance, prevent security anomalies, detect fraud, and ensure network resilience.
- Fulfill legal, regulatory, tax, and compliance requirements under applicable laws.
AI Features & Model Privacy
Our strict commitments regarding enterprise customer data and artificial intelligence models.
VCMO provides intelligent assistance for lead research, EPCM proposal compilation, email drafting, and content creation. We understand that your pipelines and business proposals represent vital intellectual property.
We maintain clear, inviolable technical boundaries regarding artificial intelligence processing:
- Zero Public Foundation Training: We do not use your proprietary Customer Data, uploaded client lists, confidential proposal text, or CRM notes to train public foundational AI models.
- Stateless Model Invocations: Prompts and documents submitted for AI generation are processed ephemerally by enterprise API endpoints subject to zero-data-retention agreements where applicable.
- Isolated Enterprise Context: Any custom model adaptations or fine-tuning conducted for your organization remain partitioned strictly within your enterprise tenant boundary.
Information Sharing & Third Parties
Our commitment to never sell your data and the limited instances where trusted infrastructure partners are utilized.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
We only share data with third parties in the following limited and controlled circumstances:
- Vetted Infrastructure Providers: Trusted sub-processors providing secure cloud hosting, database management (e.g., Supabase), transactional email delivery, and customer identity infrastructure under binding data protection addenda.
- Legal & Regulatory Requirements: When required by law, subpoena, court order, or governmental regulation to protect our legal rights, investigate fraud, or ensure public safety.
- Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of company assets, where the successor entity remains bound by terms no less restrictive than this policy.
Data Security & Tenant Segregation
The technical and organizational safeguards employed to protect your enterprise data.
THELINKAI PRIVATE LIMITED implements enterprise-grade technical and organizational security measures to protect Customer Data against unauthorized access, destruction, alteration, or disclosure.
Key safeguards include:
- Encryption in Transit & at Rest: All network traffic is encrypted using TLS 1.3/HTTPS, and persistent database storage is encrypted with industry-standard AES-256.
- Strict Tenant Partitioning: Database tables enforce Row-Level Security (RLS) and strict cryptographic boundaries so no customer organization can access another's data.
- Role-Based Access Control (RBAC): Platform access requires verified credentials with configurable administrative and member permissions.
- Continuous Monitoring: Automated anomaly detection, vulnerability scanning, and audit logging of administrative events.
Data Retention & Account Deletion
How long customer records are stored and your rights regarding data removal.
We retain your personal information and Customer Data only for as long as necessary to fulfill the purposes for which it was collected, provide your active subscription, or comply with statutory retention obligations.
Upon termination of your subscription or written request to info@thelinkai.com, we will provide a 30-day grace period during which you may export your data in standard machine-readable formats. Following this period, your organization's tenant data is permanently and securely deleted from production databases.
International Data Transfers & User Rights
Compliance with GDPR, DPDP Act 2023, and international data protection standards.
Depending on your geographic jurisdiction, you hold specific statutory rights regarding your personal information, including:
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Correct inaccurate or incomplete records.
- Right to Erasure ('Right to be Forgotten'): Request deletion of your personal information where lawful retention grounds no longer apply.
- Right to Restrict or Object: Restrict certain processing activities or opt out of direct marketing communications at any time.
- Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
Changes to this Privacy Policy
How we notify you of updates to our privacy practices.
We may update this Privacy Policy from time to time to reflect evolving technical practices, product enhancements, or legal requirements.
When material modifications occur, we will post the updated policy with a revised 'Last Updated' date and, where appropriate, provide direct notification via email or platform announcement.
Contact Us & Data Inquiries
Official channels for privacy questions, data requests, and compliance notices.
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your statutory data privacy rights, please contact us at info@thelinkai.com.
Our data privacy team reviews and responds to all legitimate inquiries within 24 business hours.
Privacy & Data Inquiries
Have questions about how your data is handled?
Our compliance and technical specialists can provide detailed Data Processing Addenda (DPAs), architecture whitepapers, or assist with specific enterprise security reviews.